Refund & Return Policy

HJLC offers only fine quality products and believe that you will be satisfied with all of your purchases. However if you are not completely satisfied with our products, you can simply return unused and unopened boxes (in original and resalable condition) for refund.

Refund Calculation:

• For example if you purchased 4 bottles, used two and decided to return 2 bottles, your refund amount will be based on 2 bottles in combination with following conditions:
• Refund can be requested within 180 days form the date of purchase. Proof of purchase required.
• Please email us at returns@hjlc.co.uk to obtain a Return Merchandise Authorization (RMA) Number. We will not accept any package without prior approval and an assigned (RMA) Number.
• Refund will be given only on the products being returned in original packaging, unused and in unopened packaging and in resalable condition. Sorry, no refund on open and used products. Refunds will be pro-rated.
• If we paid the shipping on your behalf (free- shipping), shipping charges listed in this page, will be deducted first, before calculating the refunded amount.
• The customer shall pay all shipping charges for returned product back to us unless the nature of the return is due to shipping error made by us. Refunds will be issued minus postage and handling. There will be a 15% restocking and handling charges will be applied to all the returned goods.
• 15% restocking charge will be waived if you decide to use your refund for exchange or replace with other in-store products.
• We recommend shipping with a carrier that offers insurance and package tracking. We are NOT responsible for damaged or lost returns.
  

Payment, Shipping Guidelines and Refund Policies:

Payment Options:

• We accept the following payment options:
• Credit Cards
• Debit Cards
• PayPal
• e-Cheques and personal cheques
• Western Union
• Postal Orders

If you are paying by money order or personal cheque, please select your item in our store and proceed to the order form and print the order form. Send this with your check or Money Order.

Make Cheque or Money/Postal Order payable to:

S Carroll

and mail to:
19 Half Mile Green
Pudsey, Leeds
West Yorkshire, LS28 6HS
United Kingdom

Shipping Guidelines:
Shipping rate and time for UK and Ireland
(Delivery time: Between 7-10 working days)

001 - 500g: £6.25
501 - 1000g: £9.11
1001 - 1500g: £10.25
1501 - 2000g: £11.40
2001 - 2500g: £12.54
2501 - 3000g: £13.68
3001 - 4000g: £15.97

For International Orders:

We ship via Royal Mail Post to all countries worldwide. Shipping charges depends on the actual weight of the shipping box. Below is a guideline for shipping charges. The rates below are economical rates and do not come with tracking. Should you require to have a tracking number for your shipment, email us and we can find a best rate for you. You can expect to pay more for tracking service.

(Delivery time: Approximately 10-14 business days)

001 - 500g: £9.68
501 - 1000g: £17.11
1001 - 2000g: £26.25

International Duties:

For international orders, please be aware of the customs charges that may be applied upon arrival of your order.

Please Note:
For orders being delivered outside the UK and Eire, you are responsible for non-delivery and or confiscation of product. Because of shipping restrictions on certain products that may be imposed by Customs or authorities in your country. You also agree to accept all responsibility for non-delivery of product because of local mail fraud, theft, or package disappearance outside of the UK and Eire.